The training was held in Langshan hotel from 29 to 30 October 2011 and 58 premium sales representatives from different regions of China attended this training. The training lasted two days, and the theme of this training is “Key Customer Management”, and around three topics “how to identify potential clients and select VIP clients,”“how to develop VIP clients through personal relationship and academic relationship and “how to maintain valuable clients through details and crisis management”. The training will become the cradle for identifying and cultivating management talents of CMS.